SOFTWARE SUBSCRIPTION SERVICE FOR S4 OPEN APPLIANCES

S4 Open: Software Assurance program for S4 Open Appliances Annual Subscription includes:
- All minor software or firmware enhancements and bug fixes
- Device Type Template updates
- All major software or firmware releases
- Telephonic and eMail support
- Access to the secure support area of the S4 Group web site
BACnet-N2 Router

One year of Software Assurance is included with each system purchase. This program extends software support through the 2nd and subsequent years of product ownership.

This program is applicable only to the software and firmware components of the S4 Open appliances. Hardware warranties are provided by the hardware manufacturer.

If Software Assurance has expired for less than a 2 year period, major software and firmware releases can be purchased at 50% of current list price if a software assurance package is purchased at the same time.

If Software Assurance has lapsed for 2 years or longer, major software and firmware releases can be purchased at list price as long as the customer’s hardware platform is still in production and supported by S4 and a Software Assurance package is purchased at the same time.

Without Software Assurance in effect, you still have the right to use the purchased system but none of the program benefits will be afforded to you after the first year of product ownership.

Support for systems not under a Software Assurance program will be provided at The S4 Group’s then current consulting rate.


The cost of S4 Open: Software Assurance is 20% of the current list price of the purchased S4 Open product. It is discountable.

Updates are covered under your Software Assurance subscription.

First, confirm that your Software Assurance subscription is up to date. One year of Software Assurance is provided with each S4 Open Appliance or Obermeier Software product purchase.

Then, contact your BAS Integrator or distributor who you purchased the product from to coordinate receiving and installing the update.

This product was never put into production but could be made available as a special request.

N2 Switch Functionality:
- Merges multiple legacy N2 buses into a single Upstream N2 bus
- Performs automatic N2 address translation
- Works purely in the N2 domain. Does not publish to any other interfaces (OPC, BACnet, etc.)

Contact The S4 Group for a quote.

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Order Inquiry Form

Presentation

S4 Open Product Roadmap
05.02.2017

PowerPoint presentation describing proposed or planned products

Technical Presentation (PowerPoint)
12.01.2016

S4 Open Appliances Technical Presentation

Value Proposition (PowerPoint)
12.01.2016

Value Proposition presentation for the S4 Open Appliances

Documentation

Software Assurance Brochure (PDF)
12.01.2016

Software subscription program for the S4 Open Appliances