S4 Open: Software Assurance program for S4 Open Appliances Annual Subscription includes:
- All minor software or firmware enhancements and bug fixes
- Device Type Template updates
- All major software or firmware releases
- Telephonic and eMail support
- Access to the secure support area of the S4 Group web site
One year of Software Assurance is included with each system purchase. This program extends software support through the 2nd and subsequent years of product ownership.
This program is applicable only to the software and firmware components of the S4 Open appliances. Hardware warranties are provided by the hardware manufacturer.
If Software Assurance has expired for less than a 2 year period, major software and firmware releases can be purchased at 50% of current list price if a software assurance package is purchased at the same time.
If Software Assurance has lapsed for 2 years or longer, major software and firmware releases can be purchased at list price as long as the customer’s hardware platform is still in production and supported by S4 and a Software Assurance package is purchased at the same time.
Without Software Assurance in effect, you still have the right to use the purchased system but none of the program benefits will be afforded to you after the first year of product ownership.
Support for systems not under a Software Assurance program will be provided at The S4 Group’s then current consulting rate.